Salesforce- the most preferred and trusted CRM platform
Salesforce connects conversations across businesses and geographies in one place. See all sales details, pivot go-to-marketing strategies and improve customer journey mapping with Salesforce. As a leading Salesforce partner, we use industry-led innovation and data-driven results to solve complex business problems for our clients.
Yen Digital offers an array of pre-built, ready-to-use and customizable Salesforce accelerators to drive CRM adoption, efficiency and productivity.
Our comprehensive Salesforce solutions are designed to streamline your CRM processes, enhance customer engagement, ner for all your Salesforce CRM needs. Let us help you unlock the full potential of Salesforce to achieve your business and drive growth. With our expertise, tailored approach, and client-centric philosophy, Yen Digital is the ideal partgoals.
Why Choose Yen Digital for Salesforce CRM Solutions?
Enhancing Customer Engagement through Digital Transformation with Salesforce:
Yen DIgital quick resolution and improved response time help clients to resolve the Salesforce challenges promptly. Also, we have a faster turnaround wherein we haveimplemented a basic Salesforce starter kickoff to go level in 7 days, ensuring going live quickly to achieve ROI within 3-4 weeks.
Client: A leading provider in the technology services sector, known for its innovative solutions and client-centric approach. The company aimed to enhance customer engagement and streamline interactions through a robust Customer Relationship Management (CRM) system. Faced with challenges such as fragmented data, inconsistent customer interactions, and scalability issues, TechSolutions sought to transform its customer engagement strategy with a modern CRM solution.
Challenges
TechSolutions Inc. faced several challenges:
- Fragmented Customer Data: Customer information was scattered across multiple systems, leading to inefficient data management.
- Inconsistent Customer Interactions: Lack of a unified platform resulted in inconsistent communication and service delivery.
- Limited Customer Insights: Inadequate data analytics hindered understanding of customer behavior and preferences.
- Scalability Issues: Existing systems could not scale to meet growing business demand
Solution: Partnership with YenDigital TechSolutions Inc. partnered with YenDigital to deploy Salesforce, aiming to centralize customer data, streamline interactions, and gain deeper customer insights.
Strategy and Implementation
- Comprehensive Needs Assessment: YenDigital conducted a thorough analysis of TechSolutions Inc.'s current systems and customer engagement processes.
- Salesforce Deployment: Implemented Salesforce CRM to centralize customer data, streamline workflows, and enhance data accessibility.
- Integration and Data Migration: Integrated Salesforce with existing systems and migrated all customer data to the new platform, ensuring data consistency and integrity.
- Customized Solutions: Customized Salesforce features to meet the specific needs of TechSolutions Inc., including automated workflows, personalized dashboards, and advanced reporting tools.
- Training and Support:
- Provided comprehensive training for the TechSolutions Inc. team to effectively use and manage Salesforce.
- Offering ongoing support to ensure seamless operation and continuous improvement.
Results
- Centralized Customer Data: Achieved a unified view of customer interactions, improving data management efficiency.
- Enhanced Customer Engagement: Increased customer engagement by 35% through consistent and personalized communication.
- Improved Customer Insights: Gained deeper insights into customer behavior and preferences, enabling more targeted marketing strategies.
- Scalability: Established a scalable CRM platform capable of supporting future growth and evolving business needs.
Agile Approach
Faster turnaround
End to end solution
Integration is our forte
User experience
Afforadable and pocket friendly solution
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"Awesome team of sitecore experts"
Working with YenDigital on our Sitecore implementation Projects has been a true pleasure. Technical expertise and problem-solving skills were invaluable, and the commitment to the project was unwavering. We couldn't have asked for a better partner!
"Well Done!"
A big thank you to @Puneet Dhawan, @Pradeep Chauhan, @Girish Sharma, for successfully delivering the Maritime progressive profiling project.
This was a very challenging project going into the unknown, great team effort to deliver on time and on bringing value to the business!This was a very challenging project going into the unknown, great team effort to deliver on time and on bringing value to the business!
"The best Partner to build quality Product"
Yen Digital was an essential part of our product development. They were quick and effective in assisting us with the launch of our product and in turn setting us up for the sustainable growth we have had as a company over the last 2 years. The Yen Digital team have always been extremely friendly and helpful throughout the entire process. They continue to treat us with the utmost priority and we could not have chosen a better team to trust our business needs with.
"Best & Dedicated IT Team"
We have been working with Yen Digital for the past 8 years and have been extremely impressed with their level of expertise and professionalism. From the initial consultation to the final implementation, they were professional, responsive, and dedicated to meeting our specific needs. Their expertise in software development and attention to detail resulted in a product that has greatly improved our operations and increased efficiency.
"DISQUS is LIVE on C+D wohooo!"
We only discuss issues here but I just saw Chris' note on this ticket and I think this deserves a moment of celebration! DISQUS is LIVE on C+D wohooo! Truly amazing work from everyone on the team to get this delivered for C+D despite the many challenges!
