Sitecore as a powerful digital experience platform
At YenDigital, we leverage Sitecore's powerful digital experience platform to help businesses create personalized, scalable, and engaging customer experiences. Our team of certified Sitecore experts excels in delivering tailored solutions that integrate seamlessly with your existing systems, enhancing your digital marketing efforts and driving measurable results.
Composable Solutions with Sitecore & YenDigital
As a multi-award winning Sitecore Enterprise Solution Provider and partner, we have the expertise and experience to deliver Sitecore composable solutions to achieve the best results for your business and customer experiences. Sitecore's end-to-end, SaaS-enabled, cloud-based digital experience platform unifies the entire customer journey from search to purchase to post-sale marketing with Content, Engagement, and Commerce solutions.
Yen Digital as a trusted partner for Sitecore
Client: A prominent player in the retail industry, known for its wide range of products and global reach. With a focus on improving customer experience, the company faced challenges related to fragmented customer journeys, outdated technology, and data silos. Their objective was to undergo a digital transformation to enhance customer engagement and satisfaction
Challenges
- Inconsistent Customer Journeys: Fragmented experiences across touchpoints.
- Outdated Technology: Inability to support personalized experiences.
- Data Silos: Dispersed customer data, preventing unified insights.
- Limited Scalability: System could not adapt to market changes.
Solution: Partnership with YenDigital partnered with YenDigital to leverage Sitecore, aiming for a comprehensive digital transformation.
Strategy and Implementation
- Assessment: YenDigital assessed existing infrastructure, customer journeys, and pain points.
- Unified Platform: Implemented Sitecore Experience Platform to unify content management, marketing, and customer data.
- Personalization:
- Used Sitecore's analytics and AI for personalized content and recommendations.
- Integrated data sources for a 360-degree customer view.
- Omnichannel Experience: Developed a consistent experience across web, mobile, social media, and in-store digital interfaces.
- Scalability: Built a scalable infrastructure to support growth and changing demands.
- Training and Support: Provided training and ongoing support for Global Retailer Inc.'s team.
Results
- Increased Engagement: 40% rise in customer engagement.
- Improved Satisfaction: 30% boost in customer satisfaction scores.
- Higher Conversion Rates: 25% increase in conversion rates.
- Efficient Data Management: Unified customer data view.
- Scalability: Flexible platform ready for future challenges.
Increased Customer Engagement
Personalized content delivery led to a 35% increase in customer engagement rates.
Improved Conversion Rates
Targeted marketing campaigns and personalized user journeys contributed to a 20% rise in conversion rates.
Enhanced Operational Efficiency
Streamlined content management processes reduced content production time by 40%.
Scalability
The new Sitecore platform easily scaled to accommodate a 25% growth in the client’s customer base within the first year.
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"Awesome team of sitecore experts"
Working with YenDigital on our Sitecore implementation Projects has been a true pleasure. Technical expertise and problem-solving skills were invaluable, and the commitment to the project was unwavering. We couldn't have asked for a better partner!
"Well Done!"
A big thank you to @Puneet Dhawan, @Pradeep Chauhan, @Girish Sharma, for successfully delivering the Maritime progressive profiling project.
This was a very challenging project going into the unknown, great team effort to deliver on time and on bringing value to the business!This was a very challenging project going into the unknown, great team effort to deliver on time and on bringing value to the business!
"The best Partner to build quality Product"
Yen Digital was an essential part of our product development. They were quick and effective in assisting us with the launch of our product and in turn setting us up for the sustainable growth we have had as a company over the last 2 years. The Yen Digital team have always been extremely friendly and helpful throughout the entire process. They continue to treat us with the utmost priority and we could not have chosen a better team to trust our business needs with.
"Best & Dedicated IT Team"
We have been working with Yen Digital for the past 8 years and have been extremely impressed with their level of expertise and professionalism. From the initial consultation to the final implementation, they were professional, responsive, and dedicated to meeting our specific needs. Their expertise in software development and attention to detail resulted in a product that has greatly improved our operations and increased efficiency.
"DISQUS is LIVE on C+D wohooo!"
We only discuss issues here but I just saw Chris' note on this ticket and I think this deserves a moment of celebration! DISQUS is LIVE on C+D wohooo! Truly amazing work from everyone on the team to get this delivered for C+D despite the many challenges!
